Eco-Faction Privacy Policy

Last updated: 15 August 2026

This page explains in general terms how Eco-Faction handles personal information when you visit the store, contact us or place an order. Shopify also processes information required to provide the ecommerce platform, checkout and related services.

Information we may collect

Depending on how you use the store, information may include your name, contact details, billing and delivery information, order information, customer-service communications, device/browser information, cookie identifiers and information generated through analytics or connected sales and marketing channels.

How information is used

We may use personal information to process and fulfil orders, provide customer support, prevent fraud or misuse, operate and improve the store, comply with legal obligations, measure store performance and, where legally permitted, support marketing or product-discovery activities.

Service providers and platforms

Eco-Faction uses third-party services needed to operate the store. These can include Shopify, payment providers, fulfilment and delivery partners, analytics services and connected sales or product-discovery channels. Information is shared only as needed for the relevant service, legal requirement or other lawful purpose.

Payments

Payment processing is provided through the payment services made available at Shopify checkout. Eco-Faction does not need to receive your full card number in order to operate the store.

Cookies and similar technologies

The store and connected services can use cookies or similar technologies for essential store functionality, preferences, analytics and other permitted purposes. Available consent and privacy controls may depend on your location and the services active on the store.

International processing

Some service providers may process information outside the UK. Where applicable, transfers are handled through the safeguards used by the relevant provider and as required by applicable data-protection law.

Your rights

Depending on applicable law and your circumstances, you may have rights relating to access, correction, deletion, restriction, objection, portability or withdrawal of consent. Some information may need to be retained where required for legal, accounting, fraud-prevention or transaction purposes.

Contact

For privacy questions or requests, contact hello@eco-faction.com. We may need to verify your identity before completing certain requests.

This policy may be updated as the store, connected services or legal requirements change.