Shipping & Delivery Policy

Last updated: 14 August 2026

Eco-Faction works with a range of suppliers and fulfilment partners to offer carefully selected products to our customers. This means delivery times, dispatch locations and carriers can vary between products.

Order Processing

Orders normally enter processing shortly after they are placed.

Processing time is separate from shipping time. The estimated delivery period therefore begins after an order has been processed and dispatched.

During particularly busy periods, public holidays or circumstances outside our reasonable control, processing may take longer.

Delivery Estimates

Delivery times vary depending on:

• The product ordered.
• The supplier or fulfilment location.
• Your delivery address.
• The shipping service available.
• Customs or border processing for international orders.

Any delivery timeframe displayed on a product page, at checkout or communicated after purchase should be treated as an estimate rather than a guaranteed delivery date, unless expressly stated otherwise.

UK Delivery

We deliver to eligible addresses within the United Kingdom.

Available shipping methods and any applicable delivery charges will be displayed during checkout before you complete your purchase.

International Delivery

Eco-Faction also supports delivery to selected international destinations.

International shipping availability and charges depend on the products in your basket and your destination. The available options will be shown at checkout.

Some products may not be available for delivery to every country.

Customs, Import VAT and Duties

Orders delivered outside the United Kingdom may be subject to customs procedures, import VAT, duties, taxes or handling charges imposed by the destination country.

Where these charges are not collected at checkout, they may be payable by the recipient before or upon delivery.

Eco-Faction does not control charges imposed independently by foreign customs authorities or carriers.

Customers ordering internationally are responsible for checking any applicable import requirements before ordering.

Multiple Parcels

Because Eco-Faction works with multiple fulfilment partners, an order containing several products may arrive in more than one parcel.

Different parcels may also arrive on different days.

If only part of your order arrives, this does not necessarily mean an item is missing.

Tracking

Where tracking is available, tracking information will normally be provided after your order has been dispatched.

Tracking information can sometimes take a short period to become active after the carrier receives shipment details.

Incorrect Delivery Addresses

Please check your delivery information carefully before completing your order.

If you notice an error after ordering, contact us as quickly as possible.

We will try to help, but we cannot guarantee that an address can be changed once fulfilment has started.

Additional delivery costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility where legally permitted.

Delayed Orders

Occasional delays can occur because of carrier disruption, customs processing, severe weather, peak seasonal demand or other circumstances outside our reasonable control.

If your order appears significantly overdue, please contact us with your order number so we can investigate.

Lost or Damaged Deliveries

If your order arrives damaged, or you believe it has been lost during delivery, contact us as soon as reasonably possible.

For damaged parcels, please retain the product and packaging and provide photographs where possible. This can help us investigate the issue with the supplier or carrier.

We will work with you to provide an appropriate resolution in accordance with your consumer rights.

Consumer Rights

Nothing in this Shipping & Delivery Policy affects your statutory rights under applicable UK consumer law.