Frequently Asked Questions

Frequently Asked Questions

Welcome to Eco-Faction. If your question is not answered here, email hello@eco-faction.com.

Shipping & Delivery

Where do you deliver?

Eco-Faction delivers within the UK and to selected international destinations where checkout offers a shipping method for the products in your basket. Availability and charges are shown before payment.

Is shipping free?

We do not promise blanket free shipping. The checkout is the authoritative source for the delivery method and charge available for your order.

How long does delivery take?

Delivery times vary by product, fulfilment route and destination. Any timeframe shown is an estimate unless we expressly state otherwise.

Can I track my order?

Where tracking is provided by the delivery service, tracking details will normally be sent after dispatch.

How is my order packaged?

Packaging varies by product and fulfilment partner. We do not promise that every order is plastic-free, recyclable or compostable unless this is specifically confirmed for that product and fulfilment route.

Products & Environmental Claims

How do you assess environmental claims?

We aim to describe materials and environmental attributes as precisely as the available information allows. Product-specific claims such as compostability, recycled content, origin or certification should be read together with the qualifications on that product page. Supplier statements are identified or qualified where they have not been independently verified.

Are all products vegan or cruelty-free?

No. No single vegan or cruelty-free claim applies to the whole catalogue. The Goat’s Milk Shampoo Bar, for example, contains an animal-derived ingredient. Check the individual product information or contact us if a particular requirement is important to you.

Where are products made?

Origin varies by product and supplier. We state origin where suitable information is available and do not apply one manufacturing-origin claim across the catalogue.

Can every biodegradable product go in home compost?

No. Biodegradability and compostability depend on the material and disposal conditions. Follow product-specific instructions and do not assume a product is suitable for home composting unless that is specifically supported.

Returns & Refunds

Can I change my mind?

For most eligible online purchases, contact Eco-Faction within 14 days of receiving the order if you wish to exercise your cancellation right, then return the item within the applicable period. Some statutory exceptions apply. See our Returns & Refunds page for the full process.

What if my item arrives damaged, faulty or incorrect?

Email hello@eco-faction.com with your order number and, where useful, photographs. Your statutory rights for faulty, damaged, misdescribed or otherwise non-conforming goods are not affected.

How do I return an item?

Contact us before sending it back so we can provide the correct return instructions. Different products may use different fulfilment routes and return addresses.

Ordering & Payment

Is checkout secure?

Checkout and payment processing are provided through Shopify and the payment methods available for your device, market and order are shown at checkout.

Do I need an account?

No. Guest checkout is available.

Can I change or cancel my order?

Contact us as quickly as possible. We will try to help before fulfilment progresses, but cannot guarantee an order can be stopped after processing or dispatch has begun. Your statutory rights are not affected.

About Eco-Faction

What is your approach?

Eco-Faction curates better-considered everyday goods and aims to use specific, supportable product information rather than blanket environmental promises.

Do you have a physical store?

Eco-Faction is currently an online store.

Still have questions?

Email hello@eco-faction.com.